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1、What is the time limit for returns and exchanges?
Please complete the return within 30 days after the order is signed, we do not accept returns and refunds after 30 days.
2、Specific regulations on product return and exchange
Some items have special characteristics and must meet the following conditions in order to be returned:
1. For returned products with non-quality problems, if the packaging box has been crumpled or the product has been damaged, returns will not be accepted, please understand!
2. For the return of products with quality problems, please send pictures and videos of the products to the customer service before returning so that we can confirm the problem, and we will accept the return only after it is correct. For returns caused by quality problems, we will bear the shipping cost of the return.
3. If you need to return or exchange all unopened products, please handle it within 30 days from the date of receipt. We will process the refund within 7 working days after receiving and confirming that the returned products are correct.
4. When returning the product, please be sure to return all the products (including free gifts and packaging gift boxes) in the current order.
5. When the return is caused by non-quality problems or the buyer's own reasons, the buyer shall bear the shipping cost when the product is returned.
6. If you need to exchange the goods for non-quality problems, if you need to exchange goods of equivalent value, you need to contact customer service, first return the old product, and we will send you the goods you need, please pay for the return of the goods and the second delivery If you need to exchange goods of unequal value, please return the product for a refund first, and then re-order the goods you need.
3、How to return or exchange an item?
Return application: Please send an email to our customer service email smatrul.official@gmail.com first, and then return the product after the customer service confirms and agrees to return the product, and send the product list, the package picture of the returned product and the return shipping order number to customer service. If the goods are lost, damaged or other problems due to the use of untraceable courier, we will not bear the corresponding responsibility.
4、Return process:
Contact the customer service email address to register for returns→provide pictures of the returned products→customer service to confirm the return application→send the returned products→return confirmation→send the list of goods with the courier number and pictures to the customer service→refund or exchange
5、Refund method:
After the return is received and confirmed to be correct, if a refund is required, the company will handle the relevant refund for you within 7 working days according to your payment method:
When using online payment, the payment will be refunded to the online payment account you paid at that time. It generally takes 6~8 working days to arrive at the account, and the specific arrival time depends on the processing speed of your bank.
If you have any questions, please contact the service support email: smatrul.official@gmail.com.
Please complete the return within 30 days after the order is signed, we do not accept returns and refunds after 30 days.
2、Specific regulations on product return and exchange
Some items have special characteristics and must meet the following conditions in order to be returned:
1. For returned products with non-quality problems, if the packaging box has been crumpled or the product has been damaged, returns will not be accepted, please understand!
2. For the return of products with quality problems, please send pictures and videos of the products to the customer service before returning so that we can confirm the problem, and we will accept the return only after it is correct. For returns caused by quality problems, we will bear the shipping cost of the return.
3. If you need to return or exchange all unopened products, please handle it within 30 days from the date of receipt. We will process the refund within 7 working days after receiving and confirming that the returned products are correct.
4. When returning the product, please be sure to return all the products (including free gifts and packaging gift boxes) in the current order.
5. When the return is caused by non-quality problems or the buyer's own reasons, the buyer shall bear the shipping cost when the product is returned.
6. If you need to exchange the goods for non-quality problems, if you need to exchange goods of equivalent value, you need to contact customer service, first return the old product, and we will send you the goods you need, please pay for the return of the goods and the second delivery If you need to exchange goods of unequal value, please return the product for a refund first, and then re-order the goods you need.
3、How to return or exchange an item?
Return application: Please send an email to our customer service email smatrul.official@gmail.com first, and then return the product after the customer service confirms and agrees to return the product, and send the product list, the package picture of the returned product and the return shipping order number to customer service. If the goods are lost, damaged or other problems due to the use of untraceable courier, we will not bear the corresponding responsibility.
4、Return process:
Contact the customer service email address to register for returns→provide pictures of the returned products→customer service to confirm the return application→send the returned products→return confirmation→send the list of goods with the courier number and pictures to the customer service→refund or exchange
5、Refund method:
After the return is received and confirmed to be correct, if a refund is required, the company will handle the relevant refund for you within 7 working days according to your payment method:
When using online payment, the payment will be refunded to the online payment account you paid at that time. It generally takes 6~8 working days to arrive at the account, and the specific arrival time depends on the processing speed of your bank.
If you have any questions, please contact the service support email: smatrul.official@gmail.com.