Verzendbeleid
Delivery area:
The following is our support shipping area, If your shipping address is in an unlisted area, please contact the Shopify chat window or smatrul.official@gmail.com. We will get back to you within 48 hours and let you know if it can be shipped to your country
Processing time:
It normally takes 1~3 business days for us to process your order. Please note that this does not include holidays and weekends.
| Continent | Country | Delivery Method | Shipping Instructions | Order Processing Time | Delivery Time |
| North America | U.S., Canada, Mexico | Standard Shipping | Free Shipping | 1~3 working days | 6~20 working days |
| Europe | U.K., Germany, Italy,Spain, France,Ireland, Netherlands, Sweden,Austria, Poland, Finland, Denmark,Greece, Belgium,Bulgaria, Portugal,Romania, Norway,Lithuania, Czech republic, Luxembourg, Slovakia,Hungary |
Standard Shipping | Free Shipping | 1~3 working days | 6~20 working days |
| Asia | Israel,Indonesia, India,Thailand, Singapore,Japan, Cambodia,Cyprus, Philippines, South Korea, Mongolia,Malaysia，Hong Kong |
Standard Shipping | Free Shipping | 1~3 working days | 6~20 working days |
| South America | Brazil, Chile | Standard Shipping | Free Shipping | 1~3 working days | 15~25 working days |
Tax description:
Our freight charges do not include customs duties, and the customs duties arising from the delivery of products should be paid by the customer
Special instructions for delivery fee:
- DOM TOM (postcode 97 and above) issued by overseas provinces of France is 51 euro/ticket, and 14.5 euro/ticket will be added for other remote addresses Zone OM1; Add 23 euro/ticket for remote address Zone OM2
Description of delivery area:
- The whole territory of the United Kingdom is open to mail (that is, the mainland of the United Kingdom and its affiliated islands), and the overseas territories and offshore islands of the United Kingdom are not open to mail (such as the British Indian Ocean Territory, the British Virgin Islands, Guernsey and Jersey).
- The United States, excluding remote areas such as Alaska and Hawaii, Puerto Rico, Guam and other overseas addresses; Excludes APO/FPO military addresses.
- The affiliated islands of each country do not provide delivery services.
- South Africa: South Africa's affiliated islands and addresses containing the keywords box, posbus, plot, plaas, farm, plaas, private bag and private sak do not provide delivery services
- Japan: cannot send APO/FPO military address, and cannot send Amazon warehouse address
- Mexico: All over the country, Amazon warehouse address is not acceptable
- Other countries: cannot send to military addresses or some remote areas.
We know it is a hard time while waiting for the parcel, therefore, we have concentrated a lot on making sure the items get delivered to you as quickly as possible.
Confirmation :
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after confirming. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Delivery:
Your tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review.
If you have any questions, please contact our service support email: smatrul.official@gmail.com